We are looking for an E-Commerce Specialist who will enhance customer experience, manage order processes, oversee technology and infrastructure planning, and generate data-driven commercial insights.

Key Responsibilities

• Manage product listings, stock tracking, and overall site operations on Shopify and other marketplaces
  
• Develop e-commerce strategies in coordination with all business partners
  
• Monitor the e-commerce market, industry benchmarks, and emerging trends
  
• Design and improve the customer journey across all online touchpoints
  
• Optimize online store performance across Sales, Marketing, IT, and After-Sales processes
  
• Act as a bridge between the IT team and system users
  
• Track and resolve technical issues; manage communication with international sales teams
  
• Monitor and report digital KPIs of the online store
  

Qualifications

• Minimum 2 years of experience in e-commerce and Shopify
  
• Knowledge of marketplaces such as Trendyol, Amazon, etc.
  
• English proficiency at minimum B2 level
  
• Strong knowledge of web design, customer flow, and web analytics
  
• Competency in traffic analysis, reporting tools, and optimization processes
  
• Familiarity with attribution modeling, site speed optimization, A/B testing, conversion rate optimization (CRO), sales funnel optimization, and traffic analysis tools
  
• Proficiency in MS Office programs (especially Excel)
  

AI & Data-Driven Capabilities

• Ability to effectively use AI-powered tools for content creation, product description writing, and visual editing
  
• Support AI-based customer segmentation and personalization processes
  
• Utilize AI-powered reporting and forecasting tools in data analysis processes
  
• Assist in the setup and optimization of chatbots, automated customer service systems, and AI-supported sales tools
  

Salary and benefits will be determined based on the candidate’s experience and competencies.

House of Silk is looking for a Social Media & Creative Content Assistant to join our team — someone who will support creative processes and help elevate both our social media presence and in-store experience.

Job Description & Responsibilities

• Develop concept ideas for all social media content and manage the content production process from start to finish
  
• Create trend-driven content from captured photos and videos
  
• Produce creative content in Reels and short-form video formats
  
• Develop in-store concepts for special occasions and seasonal moments
  
• Generate and follow up on creative ideas for window displays and in-store visual merchandising
  
• Organize product send-outs and manage communication within influencer marketing processes
  
• Contribute to the development and execution of in-store event ideas ahead of special occasions
  
• Provide daily assistance in store operations and creative team workflows
  

Qualifications

• Good command of English
  
• Proficiency in Adobe and/or Sketch
  
• Ability to use creative planning tools such as Milanote
  
• Strong understanding of social media trends and emerging digital movements
  
• Passion for creating attention-grabbing, “thumb-stopping” content
  
• Ability to produce Reels and short-form video content
  
• Strong creative vision and high aesthetic sensitivity
  
• Active social media user with solid knowledge of the digital landscape
  
• Self-motivated, dynamic, solution-oriented, and eager to grow
  
• This is an entry to mid-level position and not a senior role
  

AI & Digital Skills

• Ability to use AI-powered content creation tools
  
• Experience in developing concepts, moodboards, and content ideas with AI
  
• Leveraging AI tools in video and visual production processes
  

Salary and benefits will be determined based on the candidate’s experience.