Warranty and Return Conditions
To return a product you purchased online, you can leave your package at the nearest Yurtiçi Kargo branch. Please note that returns must be made within 14 days of the order fulfillment confirmation email.
To return, please follow the steps below:
1. Create the return request
By clicking the link below, you can start your return process by adding your order number and order e-mail, and your reason for return.
Pack the products you want to return in their original packaging. The product to be returned is unworn; packaging and product must be undamaged. The code, name, reason for return and other requested information of the product you want to return must be stated in the relevant field of your invoice.
Place the invoice outside the box and fix the box securely.
House of Silk cannot replace or provide returns for any items lost in transit.
3. Courier Service
You will receive the return package that you have prepared with your invoice. to the nearest Yurtiçi Kargo branch Submit using the following codes:
Return code: 151617
Customer code: 91551754
4. ReturnsRefund will be made in the same payment method as your order. It may take 7-15 business days for approved refunds to be returned to the account, depending on bank procedures.
You can request a cancellation by calling customer service for your orders in the Preparing status. Cancellation is not possible for orders delivered to cargo.
For personalized embroidered products, if the product has been processed after payment is received, order cancellation cannot be accepted.
The shipping fee of the returns sent with cargo companies other than Yurtiçi Cargo belongs to our customer.
Address: Mejlis Mah. Ilknur Sk. No: 9 Sancaktepe / Istanbul
Telephone: +90 (532) 300 85 20
WhatsApp: +90 (850) 305 20 08