Warranty and Refund conditions

PRODUCT RETURN CONDITIONS AND EXCHANGE

Product Return Conditions and Exchange

You can return your products free of charge within 14 days, complete with all accessories and original invoice, provided that they are not used.
The code of the product you want to return, the name, the reason for the return and other requested information must be specified in the relevant field of your invoice. The item to be returned has not been worn; packaging and product must not be damaged.
You can start the return/change procedure with the return/change button next to your order on the My Orders page.
Then you need to fill in the relevant fields in the opened form window and send the form to us.
After your form is sent to us, an information mail will be sent to your e-mail address registered in the system.
Your mail contains the necessary information and procedure.


Panties, face masks, bodysuits, and corsets are not exchanged or returned for hygiene reasons.
It is not possible to return or exchange personally embroidered products.


Order cancellation:

You can request a cancellation by calling customer service for your orders in preparation. Cancellation cannot be provided for orders delivered to cargo. Order cancellation cannot be accepted if the product is processed after payment for custom operations.

The shipping fee for returns sent with cargo companies other than Yurtiçi Kargo belongs to our customer.

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